Regarding cancellations and returns
- Cancellations can only be made if the product is not ready for shipment. Generally, items will be shipped on the same day, so please check the details before confirming your order.
We may not be able to accept cancellations for some limited edition items.
- About returns and exchanges
- Returns and exchanges are possible within 7 days after receiving the product.
If you wish, please contact us using the inquiry form.
We will guide you on how to return or exchange the product.
- *Products cannot be returned or exchanged more than 8 days after receiving the product.
- *Used products with tags removed cannot be returned or exchanged.
- *Products that are damaged by the customer cannot be returned or exchanged. Please use the repair service .
- *Customers are responsible for shipping and handling fees for returns and exchanges.
- *Please note that the product you wish to exchange may be out of stock.
- *If you are returning a product with a novelty item, please return the novelty item as well.
Even if the product is unused, we cannot accept returns if the novelty item is used.
- *We do not accept orders that require returns. Please note that we may not be able to accept returns after purchasing multiple items.
- *If you repeatedly return items, we may refuse future transactions. Please note.
Please fill in the following items to the best of your knowledge.
- ・Order number (if you don't know, please include the ordered product, model number, and date of purchase)
- ・Request and reason for cancellation, return, or exchange