Repair reception

TORATO accepts repairs for purchased products.
Please feel free to contact us using the inquiry form.

After contacting us, we will contact you with the return shipping address.
Once we receive the product, we will inform you whether or not it can be repaired, as well as the number of repair days and fees.

Please fill in the following items to the best of your knowledge.

  • ・Order number (if you don't know, please include the ordered product, model number, and date of purchase)
  • ・Repair location and situation at the time of damage
  • *Please pay the shipping fee.
  • *Repairs will be charged.
  • *Depending on the condition, repair may not be possible.
  • *If parts are not in stock, repairs may not be possible or may require replacement parts.