Terms of Service

TORATO (https://torato.jp) is an online shopping site operated by Forge Co., Ltd. Forge Co., Ltd. provides services to customers based on the following terms and conditions. If you purchase a product from TORATO, you are deemed to have agreed to these terms. Please be sure to read these Terms.

Article 1 (Scope of application of Terms of Use)
These Terms of Use (hereinafter referred to as the "Terms") are the terms and conditions of this website between Forge Co., Ltd. (hereinafter referred to as the "Company") and customers who purchase products using the shopping service on our website (hereinafter referred to as the "Customer"). (as defined in the following article).
Article 2 (Definition of website)
The website (hereinafter referred to as the "Site") in these Terms of Use is a collective term for the online shopping site TORATO (https://torato.jp) operated by the Company.
Article 3 (How to use this site)

There are three ways for customers to purchase products on this site:

  1. (1) How to purchase products as a registered member of this site
  2. (2) How to purchase products without registering as a member of this site
  3. (3) How to sign in to this site and purchase products using your Amazon.co.jp account
Article 4 (Use of this site member registration information)
If a customer is registered as a member of this site, the services provided by this site to the customer will be provided based on the customer information registered as a member of this site.
Article 5 (Responsibility for managing login ID and password, etc.)
  1. 1. We will issue you a login ID and password when you register as a member of this site. Customers who have registered as members of this site shall be solely responsible for managing and using their login ID and password.
  2. 2. If you purchase a product on this site without registering as a member of this site, you must enter the information specified by our company.
  3. 3. If a customer purchases a product by signing in to this site using an Amazon.co.jp account and wishes to register as a member of this site, the Company will issue the customer a login ID and password. Customers who have registered as members of this site shall be solely responsible for managing and using their login ID and password.
Article 6 (Cancellation of membership on this site/refusal of service)

If your actions fall under any of the following items, we will cancel your membership on this site, refuse to provide services, suspend use of your login ID and password, or cancel your product without prior notice to you or your consent. We reserve the right not to accept purchase orders.

  1. (1) If there is any falsehood in the registration details of this site member or the information entered by the customer on this site
  2. (2) If your login ID or password is used illegally or is allowed to be used by a third party
  3. (3) In the event that there is a delay or default in the performance of payment obligations such as charges, etc.
  4. (4) If we are unable to contact you by telephone, fax, email or other means.
  5. (5) In the event of violation of any of these Terms.
  6. (6) If the customer violates the terms separately agreed to with Amazon.co.jp when signing in to this site using an Amazon.co.jp account and purchasing a product.
  7. (7) In other cases where the Company determines that the use of this site is inappropriate.
Article 7 (Prohibited matters)

Customers shall not do the following:

  1. (1) Acts that violate laws, regulations, etc.
  2. (2) Acts that interfere with the operation of this site.
  3. (3) Acts that slander or slander others on this site.
  4. (4) Acts that infringe on the intellectual property rights listed in Article 13 and other rights of the Company or third parties.
  5. (5) Making false statements regarding registration details during product purchase procedures.
  6. (6) Any other act that violates these Terms.
Article 8 (Age Restrictions)
Purchases of products on this site are limited to customers over the age of 20.
Article 9 (Establishment of contract)
A product sales contract for purchasing products on this site is concluded when we send an email to the customer stating that the product has been shipped in response to the customer's order. To do. Please note that when we receive an order from a customer to purchase a product, we will automatically send a "Thank you for your order" email to the customer, confirming receipt of the order and containing the details of the order. Our company has confirmed the details of your order, and no product sales contract has been established.
Article 10 (About order cancellation)
If a customer wishes to return or exchange a product, we will accept the request only if you contact us using the inquiry form within 7 days of receiving the product, in accordance with the regulations separately established by our company. Please see "About cancellations and returns (https://torato.jp/pages/cancel/)".
Article 11 (Payment method)
  1. 1. The payment amount for products, etc. is the total amount including the purchase price including consumption tax, shipping charges, handling fees related to this, and consumption tax. Payment for products purchased on this site may be made by credit card in the customer's name, by cash on delivery when the product is delivered, or by Amazon Pay.
  2. 2. If you pay by credit card, you will be subject to the terms and conditions of a separate agreement with your credit card company. In the event that a dispute arises between the customer and a third party, such as the credit card company, the dispute shall be resolved by both parties, and the Company shall not be held responsible in any way.
  3. 3. If you pay with Amazon Pay, you will be subject to the terms and conditions that you separately agree to with Amazon.co.jp. In the event that a dispute arises between the customer and a third party such as Amazon.co.jp, the dispute shall be resolved by both parties, and the Company shall not be held responsible in any way.
Article 12 (Product delivery address)
  1. 1. For all orders, products will be delivered by a carrier designated by us. The delivery company shall be selected at our discretion, taking into consideration the size, weight, nature, etc. of the product.
  2. 2. For some products, delivery times and dates may vary depending on the product. When shipping multiple items in a single order, each item may be shipped separately depending on the nature of the item.
  3. 3. If the customer wishes to change the delivery address specified at the time of ordering, the customer must cancel the order and place a new order.
  4. Four. The cancellation procedures set forth in the preceding paragraph shall be carried out without delay within the separately specified "Inquiry" reception hours after the Company receives contact from the customer. However, our company will not be held responsible for any damage caused by cancellation procedures.
  5. Five. The period until product delivery may be extended due to unforeseeable reasons such as weather or traffic conditions.
  6. 6. Our company shall not be responsible for any direct or indirect damages to customers due to delays in product delivery.
  7. 7. Products will be shipped only within Japan.
Article 13 (Intellectual Property Rights)
  1. 1. In principle, the Company owns intellectual property rights such as corporate marks, trademarks (trademarks, service marks, logo marks), character designs, images, text, music, program data, etc. that are posted on this site. It belongs to. Therefore, it is prohibited by law for customers to use or copy these, in whole or in part, without permission from our company.
  2. 2. If the customer causes damage to the Company or a third party due to violation of the provisions of the preceding paragraph, the customer shall be responsible for compensating the damage to the Company or the third party.
Article 14 (Personal information)
Regarding your personal information, we will use it appropriately and strictly manage it safely based on our company's "Privacy Policy" (For details, please refer to "Privacy Policy" (https://torato.jp/pages/privacy/) Please see ). If you purchase a product on this site, you will be deemed to have read and agreed to this privacy policy in advance.
Article 15 (Use of cookies)
This site may send and access information called cookies to your computer's browser. These are used only to provide better services to our customers on this site. Please note that if your computer is set to reject cookies, you will not be able to use the shopping service (purchase procedure) and some services on this site.
Article 16 (Changes to Terms)
These terms and conditions are subject to change without notice. If these terms and conditions are changed after you order the product, the terms and conditions at the time of ordering will be effective.
Article 17 (Changes, interruptions, and cancellations of information on this site)
In the event of system maintenance or failure, fire, power outage, natural disaster such as an earthquake, or other operational or technical reasons that require changes to the information provided on this site or suspension of use, the Company will notify users of the We may change the information posted on this site and suspend or discontinue the operation of this site without prior notice or consent. Our company will not be held responsible for any damage caused to customers as a result of this suspension or discontinuation.
Article 18 (Governing law and competent court)
Regarding these Terms, Japanese law shall be the governing law. In the event that a dispute arises between you and us regarding this site or these Terms, the Tokyo District Court will have exclusive jurisdiction.
Article 19 (Disclaimer regarding products, etc.)
  1. 1. Unless otherwise specified, warranties regarding products purchased and sold on this site shall be based on the contents of the attached warranty card.
  2. 2. We strive to ensure that the product images posted are as accurate as possible, but due to screen settings and photographic techniques, the color and size may differ slightly from the actual product.
  3. 3. The Company shall not provide any warranties other than those stipulated in the preceding article regarding the quality, performance, compatibility with other products, or other defects of the products sold and sold on this site, and any damage, loss, or disadvantage caused by these.・We will not be held responsible.
  4. Four. Our company shall be exempted from liability for any problems caused by unknown delivery addresses by contacting the contact information registered by the customer or by delivering the product to the address specified at the time of product purchase.
Article 20 (Disclaimer)
  1. 1. Our company will not be held responsible for any damage caused by any reason not attributable to our company, such as omissions in information, incorrectly entered e-mail addresses, unreadable garbled characters, etc. with respect to information sent by customers.
  2. 2. Our company is not responsible for any system damage (regardless of hardware or software) caused to customers when using this site.
  3. 3. If you cause damage to another customer or a third party when using this site, you will resolve the matter at your own risk and expense, and you will not cause any damage to our company.
  4. Four. This site uses an encryption technology called SSL on the screen where you enter personal information, but our company does not guarantee its security. In the event that damage occurs through no fault of ours, our company will not be responsible for it.

Revised January 27, 2016